The sky is no longer falling: a job well done

It's been about a week and a half since we got a new AC installed in our aging house. The AC is working great - I just need to figure out how to program it.

During that time, we've had a lot of people through the house to remove, install, repair and inspect the work. As you saw with my previous post, the work was not without its own drama. However, I didn't want to leave you thinking that we got the short end of the stick with the AC folks.

When we first started the process, we decided to go with the Strand Brothers, a local outfit here in town.

Being a homegrown Austinite, I was familiar with their cutesy radio commercials, and was generally understood their quality of work to be high. When we got a personal recommendation from a friend of ours, encouraging us to go with the brothers Strand, we decided to go for it. That, along with the fact that they do all the rebate (city, state, federal) stuff for you, and we were sold.

Midway through the installation process, some of the employees wound up accidentally making a small crack in the ceiling of the baby's room. The workers were super apologetic about it, and they scheduled repairs for a week later. Over the next week, the crack widened just a bit. Then, on the night before the repair was supposed to take place, the ceiling collapsed.

Amar called their offices immediately, and by 8:30AM the next day, there was a crew at our house. They came on Friday, Saturday and Monday to complete the cleanup, the repair, and the final inspection.

Faithful readers: know that the folks at Strand Brothers have handled this situation in a professional manner, with courtesy and humility. Every person that came through our house was respectful and competent. When they said they'd arrive between 8:30 and 9, for instance, they showed up at 8:30. When they said that they'd be done in an hour, they were done in an hour. When insulation filled our baby's room, they had a cleaning crew in the next day and hauled the dirtier items off to the dry cleaners.

The house is now well-air conditioned, the ceiling completely repaired and the house completely cleaned.

I have to agree with their slogan: they are indeed really nice boys!